Refund Policy

We have a 14-day return policy. This means that, unless one of the exceptions listed below applies, you have 14 calendar days from the receipt of the item to request a return.

To accept the return, the item must be in the same condition as you received it, unused and unmanipulated, with its tags, seals, and original packaging. You must also present the receipt or proof of purchase.

To initiate a return, contact us at support@albaiberico.com. Returns must be sent to the following address:

Ronda Sant Pere 72
L’Eixample
08010 Barcelona
Spain

Items sent without prior authorization for return will not be accepted.

 

Return shipping costs

When the return is due to exercising the right of withdrawal or a change of mind by the customer, the customer must bear the direct cost of the return shipping.

The customer may use the carrier of their choice, although we recommend using a tracked service. The customer is responsible for the product until it is received at our facilities.

Alba Ibérico will cover the return shipping costs when the received item is defective, damaged, does not correspond to the requested product, or presents any other non-conformity attributable to Alba Ibérico. In these cases, we will provide a return label or specific instructions to send the item at no cost to the customer.

For any questions about returns, you can contact us at support@albaiberico.com.

 

Damages, errors, and defective products
Check your order as soon as you receive it and contact us immediately if the item is defective or damaged, if any product is missing, or if you have received the wrong item.

We may request photos of the product, packaging, and shipping label to assess the situation and offer you an appropriate solution.

When there is a defect, damage, order error, or non-conformity attributable to Alba Ibérico, the return, replacement, or corresponding solution will be made at no cost to the customer.

 

Exceptions and non-returnable items
The right of withdrawal will not apply in legally exempt cases, including but not limited to:

• Products that may deteriorate or expire quickly.
• Products made according to customer specifications or clearly personalized.
• Sealed products that are not suitable for return for health or hygiene reasons and whose seal has been removed after delivery.
• Products that, after delivery and considering their nature, have been inseparably mixed with other goods.

For food safety reasons, we cannot accept returns of opened, unsealed, cut, partially consumed, manipulated, or improperly stored food.

The mere classification of a product as food does not automatically exclude its return. Each request will be evaluated based on the nature of the product, its condition, shelf life, packaging, and legally applicable exceptions.

Products purchased with a discount or during a promotion will be subject to the same conditions and legal return rights as products purchased at the regular price.

Gift cards cannot be returned or redeemed for cash, except where applicable law states otherwise.

Contact us before making a return if you have doubts about whether a specific item can be returned.

 

Exchanges
We do not offer direct product exchanges.

The fastest way to get another item is to request a return of the received product and, once authorized, place a new order separately.

Costs arising from a return requested due to a change of mind will be borne by the customer. If the exchange is due to an error by Alba Ibérico, a defect, or non-conformity, Alba Ibérico will cover the corresponding costs.

 

Right of withdrawal in the European Union
When EU consumer protection regulations apply, you have the right to withdraw from the purchase within 14 calendar days from the day you or a person authorized by you, other than the carrier, receives the products.

You do not have to state the reason for your decision.

To exercise the right of withdrawal, you must clearly and unequivocally communicate your decision by writing to support@albaiberico.com before the 14-day period expires.

Once the withdrawal is communicated, you must return the products without undue delay and, in any case, within 14 calendar days from the date you informed us of your decision.

The customer will bear the direct cost of returning the products, unless Alba Ibérico has expressly agreed to bear it or the return is due to a defect, damage, error, or non-conformity attributable to Alba Ibérico.

The right of withdrawal will not apply to products covered by any legal exceptions, including products that may deteriorate or expire quickly and sealed products that have been opened and are not suitable for return for health or hygiene reasons.

Refunds
We will inform you when we have received and inspected the return and will notify you if the refund has been approved.

When the right of withdrawal applies, we will refund the payments received, including the initial standard delivery costs. We will not be obliged to refund additional costs resulting from choosing a delivery method more expensive than the standard delivery offered by Alba Ibérico.

The refund will be made using the same payment method used for the purchase, unless expressly agreed otherwise.

The refund will be processed without undue delay and, at the latest, within 14 calendar days from the date you notify us of your decision to withdraw. However, we may withhold the refund until we have received the products or you have provided proof of their return, whichever occurs first.

A reduction in the refund may apply if the product has lost value due to handling other than what is necessary to establish its nature, characteristics, and functioning.

When the return is due to a defect, damage, order error, or non-conformity, the corresponding return shipping costs will also be refunded.

Once the refund is issued, the bank or card issuer may require additional time to process it and reflect it in your account.

If more than 15 business days have passed since we confirmed the refund issuance, please contact us at support@albaiberico.com.